All sales are final, as we cannot accept returns on food items. We guarantee that Your order will arrive in excellent condition at the specified shipping address provided. If you are not satisfied with it upon arrival, please contact Customer service with a detailed description and photograph(s) of the issue.
We will either reship your purchased item or refund the charge. Due to the perishable nature of chocolate, all claims submitted without proper support will not be eligible for a reshipment or refund. we reserve the right to determine if a replacement or refund is equitable.
Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. we cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier).
We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure proper delivery.
the customer is responsible for failed deliveries when:
1. You provide an incorrect, incomplete or outdated address;
2. Your recipient is out of town or not available, or
3. You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.
4. Due to delays caused by you or the carrier, temperatures rise above 80 degrees and cool packs cannot keep the contents from melting. (coLD packing in warmer months will only accommodate temperatures below 80 degrees for 3 days maximum.)
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.
If you have a quality issue, please contact Customer Service for assistance -
(502) 532-8322. or email us at